Privacy Policy

shimmer-latch ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our language learning services.

Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, email address, postal address)
• Payment and billing information when you purchase our courses
• Course preferences and learning goals
• Communication history with our support team
• Progress data and assessment results within our learning platform

We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and information about how you interact with our website.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our language learning services
• Process transactions and send related information
• Send promotional communications (with your consent)
• Respond to your comments, questions, and requests
• Monitor and analyse trends, usage, and activities
• Personalise your learning experience based on your progress and preferences
• Detect, investigate, and prevent fraudulent transactions and other illegal activities

Information Sharing

We do not sell your personal information. We may share your information in the following situations:

• With service providers who perform services on our behalf (payment processors, hosting providers)
• With instructors assigned to your courses (limited to information necessary for teaching)
• To comply with legal obligations or respond to lawful requests
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes described in this policy. When you close your account, we will delete or anonymise your personal information within 90 days, unless retention is required by law.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and receive a copy of your personal information
• Rectify inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Data portability (receive your data in a structured format)
• Withdraw consent at any time (where processing is based on consent)

Cookies

We use cookies and similar tracking technologies to collect information about your browsing activities. For more information, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

International Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place when transferring data internationally, in compliance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

shimmer-latch
Level 12, 456 Collins Street
Melbourne VIC 3000
Australia
Email: [email protected]