Terms of Use

These Terms of Use ("Terms") govern your access to and use of the shimmer-latch website and language learning services ("Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Acceptance of Terms

By creating an account, purchasing a course, or otherwise using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting.

2. Eligibility

You must be at least 16 years of age to use our Services. If you are under 18, you must have parental or guardian consent. By using our Services, you represent and warrant that you meet these eligibility requirements.

3. Account Registration

To access certain features, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your information to keep it accurate
• Maintain the confidentiality of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorised use of your account

4. Course Enrolment and Payment

When you purchase a course:

• All prices are in Australian Dollars (AUD) unless otherwise stated
• Payment is due at the time of enrolment
• We accept major credit cards and other payment methods as indicated
• You will receive access to course materials upon successful payment
• Course fees are subject to change without notice for future enrolments

5. Refund Policy

We offer a 30-day satisfaction guarantee for all courses. If you are not satisfied with your course within 30 days of purchase, you may request a full refund by contacting [email protected]. Refunds will be processed within 10 business days. Private session hours that have been used are non-refundable.

6. Course Access and Use

Upon enrolment, you are granted a personal, non-transferable, non-exclusive licence to access and use the course materials for your own educational purposes. You agree not to:

• Share your account credentials with others
• Copy, distribute, or reproduce course materials
• Record live sessions without express permission
• Use course materials for commercial purposes
• Reverse engineer or attempt to extract source code

7. Intellectual Property

All content on our website and within our courses, including text, graphics, logos, images, audio, video, and software, is the property of shimmer-latch or our content suppliers and is protected by Australian and international copyright laws. You may not use, reproduce, or distribute any content without our express written permission.

8. User Conduct

When using our Services, including community forums and live sessions, you agree not to:

• Harass, abuse, or threaten other users or instructors
• Post offensive, inappropriate, or illegal content
• Impersonate any person or entity
• Interfere with or disrupt the Services
• Attempt to gain unauthorised access to any part of the Services
• Use the Services for any illegal purpose

9. Disclaimer of Warranties

Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that:

• The Services will meet your specific requirements
• The Services will be uninterrupted, timely, or error-free
• Any errors in the Services will be corrected
• You will achieve any particular level of language proficiency

10. Limitation of Liability

To the fullest extent permitted by law, shimmer-latch shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or other intangible losses, resulting from:

• Your use or inability to use the Services
• Any unauthorised access to your account
• Any interruption or cessation of the Services
• Any bugs, viruses, or errors in the Services

Our total liability shall not exceed the amount you paid for the Services in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless shimmer-latch, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Services or violation of these Terms.

12. Termination

We may terminate or suspend your account and access to the Services at any time, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties. Upon termination, your right to use the Services will immediately cease.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising from these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on the website, constitute the entire agreement between you and shimmer-latch regarding your use of the Services.

16. Contact Information

If you have questions about these Terms, please contact us at:

shimmer-latch Pty Ltd
Level 12, 456 Collins Street
Melbourne VIC 3000
Australia
Email: [email protected]

Last updated: January 2024